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Sharing Access with the Shifter Support Team
Sharing Access with the Shifter Support Team

How to share site access with Shifter's support team.

Tomohyco Tsunoda avatar
Written by Tomohyco Tsunoda
Updated over a week ago


  • Before inviting Shifter support to your team, please contact us to help us understand your situation.

  • Support is invited as an administrator role to dig deeper into the issue.

Inviting Shifter support to the team

1. Share the issue with us and some more information

  • Detail of the issue

  • Target domain name

  • Site ID

  • Team ID

2. Navigate to [Dev] menu on your site

3. Navigate to [Emergency Actions]

4. Scroll down to the bottom

You'll find the [Invite support] section.

5. Invite the support

Click the [Invite support] button to invite support.

6. Invitation has been sent

7. Wait

Shifter support will access your site soon. Average response time for support tickets is one business day.

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