Before inviting Shifter support to your team, please contact us to help us understand your situation.
Support is invited as an administrator role to dig deeper into the issue.
Inviting Shifter support to the team
1. Share the issue with us and some more information
Detail of the issue
Target domain name
2. Navigate to [Dev] menu on your site
3. Navigate to [Emergency Actions]
4. Scroll down to the bottom
You'll find the [Invite support] section.
5. Invite the support
Click the [Invite support] button to invite support.
6. Invitation has been sent
Shifter support will access your site soon. Average response time for support tickets is one business day.