Before inviting Shifter support to your team, please contact us to make us understand your situation.
Support is invited as an administrator role to dig deeper the issue..
Inviting Shifter support to the team
1. Share us the issue and some information
Detail of the issue
Target domain name
2. Navigate to Dev menu on your site
3. Navigate to "Emegency Actions"
4. Scroll down to the bottom
You'll find the "Invite support" section.
5. Invite the support
Click the "Invite support" button to invite support.
6. Invitation has been sent
7. Wait for a while
Shifter support will access your site soon.