Issue

Customers will get "509 Bandwidth Limit Exceeded" error like following screenshot and hard to access your site.

Reason

Non-paying

Shifter will limit your account web accesses after we fails to attempted to charge the customer's payment method.

Bandwidth Limit Exceeded

As we're showing in price page, each plan has storage and monthly bandwidth limit. If traffic exceeds its monthly bandwidth or storage does limit, server throttles the accesses.
We're notifying each customers about their site is about to limit bandwidth.

Storage Limit Exceeded

As we're showing in price page, each plan has storage and monthly bandwidth limit. If storage does limit, server throttles the accesses.

We're notifying each customers about their site is about to limit storage.

Solution

Check current payment status, bandwidth and storage usage on Shifter Dashboard, then take necessary actions.

Non-paying

i. Update payment method on Shifter dashboard and complete all payment.

Please refer to our support document how to update billing information:
Update Billing/Payment Information

Bandwidth Limit Exceeded

i. Enabling Media CDN

Shifter Media CDN

The Media CDN expands the WordPress media library feature and stores media to our dedicated CDN. It can decrease bandwidth by offloading media to the CDN

Also, Shifter supports WebP media format under Media CDN enabled environment. Just enable Media CDN, Shifter converts media to web format without changing original.

ii. Upgrade plan

The higher plan has the larger data transfer bandwidth and storage.
Please check support document: Upgrade your Shifter Plan to upgrade a plan.

Storage Limit Exceeded

i. Delete unnecessary files

Start WordPress and delete unnecessary files; then generate an artifact to make us re-calculate storages.

ii. Enabling Media CDN

Shifter Media CDN

Media CDN expands the WordPress media library feature and stores media to our dedicated CDN. It can decrease storage by offloading media to the CDN

Also, Shifter supports WebP media format under the Media CDN enabled environment. Just enable Media CDN, Shifter converts media to web format without changing original.

iii. Upgrade plan

The higher plan has the larger data transfer bandwidth and storage.
Please check support document: Upgrade your Shifter Plan to upgrade a plan.

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